General Terms and Conditions for the Purchase of Goods, Services and Digital Content

In force: as of 17 April 2026

1. General

The General Terms and Conditions for the Purchase of Goods, Services and Digital Content (the »Terms & Conditions«) set forth the terms and conditions regarding the sale of goods, services and digital content that is being carried out by Oralie, storitve, d.o.o., Novi trg 32a, 1241 Kamnik, Slovenia (the »Company«) through its online store (the »Online Store«) which operates on the website www.tjasadorelay.com (the »Website«).

The Company advises the user to carefully review these Terms & Conditions prior to making any online purchase. By using the Online Store, the user shall be deemed to have accepted these Terms & Conditions. The user expresses such acceptance by selecting the appropriate checkbox in the designated input field during the purchase process in the Online Store, thereby confirming agreement with these Terms & Conditions. Should the user fail to do so, the purchase in the Online Store cannot be completed.

The Terms & Conditions may be amended from time to time. The version of the Terms & Conditions currently in force shall at all times be published on the Website and in the Online Store. It is user’s responsibility to review the Terms & Conditions prior to each online purchase as the Terms & Conditions may have been amended since the user’s previous purchase. The user shall be bound by the Terms & Conditions in force at the time the contract is concluded.

The Company advises the user to print these Terms & Conditions or to store them on a suitable durable medium prior to or, at the latest upon, the conclusion of a contract for the purchase of goods, services or digital content.

The Terms of Use of the Website www.tjasadorelay.com shall form an integral part of these Terms & Conditions.

In the event that the Company supplies digital content together with specific goods and/or services, the provisions of these Terms & Conditions applicable to goods and services shall apply to such goods or services (i.e., goods and services incorporating digital content), unless expressly provided otherwise.

2. Definitions of Terms

• Company is company Oralie, storitve, d.o.o., Novi trg 32A, 1241 Kamnik, which operates the Online Store on the Website.
• User is any person who visits the Website, browses it, and uses its functionalities, irrespective of whether such person completes a purchase in the Online Store.
• User Account is a personal profile of the User on the Website, created upon the User’s first purchase of goods, services, or Digital Content in the Online Store. It enables the User to purchase goods, services, and Digital Content in the Online Store, to review purchase history, to access services provided online, and to access purchased digital content.
• Buyer is any person who, through the Online Store on the Website, concludes a contract with the Company for the purchase of goods or services or for the supply of digital content.
• Contracting Party shall mean either the Company or the Buyer; the Contracting Parties shall mean the Company and the Buyer collectively.
• Online Store is the information system of the Company, operating on the Website and intended for the marketing and distance sale of goods, services, and digital content to Users.
• Website is the information system available at www.tjasadorelay.com, which serves as the Company’s official presentation site, includes the Online Store for the purchase of goods, services, and digital content, and functions as an entry portal for accessing digital content and for the direct provision of purchased services supplied by the Company online.
• Terms & Conditions govern the rights and obligations of the Company and the Buyer in connection with the sale and purchase of goods, services and digital content through the Online Store.
• Goods shall mean products presented and offered for sale in the Online Store.
• Services shall mean events and courses provided either in person or online. Services are presented and offered for sale in the Online Store.
• Digital Content shall mean data which are created and supplied in digital form, including, but not limited to, text, images, video and audio recordings, software, applications, documents, educational materials, and other content accessible to Users via the Website, mobile or web applications, or other digital channels of the Company. Digital Content is presented and offered for sale in the Online Store.
• Subscription-Based Digital Content shall mean Digital Content made available to the Buyer for the duration of the subscription period for which the subscription fee has been paid.
• OM App shall mean Subscription-Based Digital Content that operates exclusively as a mobile application. Within the OM App, the Company offers multiple subscription plans. Such subscription plans differ in the scope of accessible content, whereby each higher-level subscription plan includes the content and functionalities available in the lower-level subscription plan(s).
• Digital Environment shall mean hardware, software (including operating systems), and network connections used by the Buyer to access the Online Store, execute payments, and download or use Digital Content.
• Order Confirmation shall mean an electronic communication addressed to the Buyer by which the Company acknowledges receipt of the Buyer’s order. The contract for the purchase of Goods, Services, or Digital Content shall be deemed concluded at the moment the Buyer receives the Company’s electronic confirmation of the order.
• Force Majeure shall mean events beyond the control of the Contracting Parties, which could not have been foreseen, prevented, or avoided by the Contracting Party invoking them. A Force Majeure event shall prevent or substantially hinder the performance of contractual obligations by the affected Contracting Party. Force Majeure events shall include, in particular (i) natural disasters (including, but not limited to, earthquakes, floods, fires, severe snowstorms, hurricanes, tornadoes, windstorms, ice storms, volcanic eruptions, lightning, etc.); (ii) accidents involving hazardous or explosive substances; (iii) declarations of war or states of emergency; (iv) terrorist acts; and (v) the declaration of an epidemic or pandemic of an infectious disease posing a threat to a large number of persons, together with measures adopted by administrative or other competent authorities in connection therewith that directly affect the performance of contractual obligations under a concluded contract.

3. Information on the Company and Its Business Operations

3.1 Company’s Identity Card

If the User contacts the Company by telephone, email, or other communication channels, the User shall be charged solely the standard rate for communication services applied by the respective service providers (operators).

4. Purchase in the Online Store

• Purchase in the Online Store is available to a User who, when placing an order, provides all information required for the conclusion and performance of the contract and expressly accepts the Terms & Conditions. For the purchase of a Digital Content, a User must give explicit consent to the commencement of performance of the Digital Content supply contract during the withdrawal period and to the consequent loss of the right of withdrawal from this distance contract.
• The Buyer must have full capacity to contract.
• Upon the User’s first purchase of Goods, Services, or Digital Content in the Online Store, a User Account shall be automatically created.
• The procedures for User registration, modification of User Account data, and deletion of the User Account are governed by the Terms of Use of the website tjasadorelay.com.

5. Conclusion of the Contract

• The information set out in the Terms & Conditions, and the information contained in the Online Store shall constitute an invitation to submit offers for the purchase of Goods, Services or the supply of Digital Content. The contract for the purchase of Goods, Services or Digital Content shall be deemed concluded when the User places an order and receives an electronic communication from the Company confirming receipt of such order (the »Order Confirmation«). The Order Confirmation, together with the applicable Terms & Conditions, shall constitute evidence of the concluded contract.
• In order to place an order, the User shall follow the purchase procedure in the Online Store. Once the User has provided all information required for the conclusion and performance of the contract for the sale of Goods, the provision of Services or the supply of Digital Content, and has made all statements required for the valid conclusion of the contract, the User shall click the button labelled, depending on the selected payment method, »Pay Now« or »Order with Duty to Pay«, in order to submit the order.
• The User, acting as the Buyer, shall be responsible for the accuracy and completeness of the information provided in their order.
• The contract for the purchase of Goods, the provision of Services or for the supply of Digital Content shall consists of the Buyer’s order, the Order Confirmation issued by the Company and the Terms & Conditions in force and published on the Website on the date of conclusion of the contract.
• The Company shall provide the Buyer with the Order Confirmation, the applicable Terms & Conditions, and the invoice.

6. Goods, Services and Digital Content

• The description and key characteristics of the Goods, Services, and Digital Content are set out for each individual Good, Service, or item of Digital Content in the Online Store. The offer of Goods, Services and/or Digital Content may vary depending on the language version of the Website or Online Store. Not all Goods, Services and/or Digital Content available in the Slovenian version of the Online Store are necessarily available in the English version of the Online Store, and vice versa.
• The Company may, at any time, remove any Goods, Services or Digital Content from the Online Store, as well as amend the key characteristics of any Goods, Services or Digital Content. The Company shall bear no liability whatsoever towards the User or any third party in relation to the removal of any Goods, Service or Digital Content from the Online Store or any amendment to the key characteristics thereof.
• The possibility of purchasing Goods is subject to product availability, whereas the possibility of purchasing Services or Digital Content is subject to available capacity. The Company shall inform Users of the availability of Goods by indicating low stock levels or that the Goods are out of stock, with the option of notification when the Goods become available again; and of the availability of Services and Digital Content by indicating last available places or that the event or Digital Content is sold out.
• By purchasing »in-person events« and »in-person courses« Services, the Buyer acknowledges that the event or course may be photographed and audio-visually recorded for promotional purposes, for the creation of Digital Content, and for archival purposes.
• Digital Content shall be accessible to the Buyer only for the period specified in the Online Store for each individual Digital Content item. Subscription-Based Digital Content shall be accessible to the Buyer for the entire period for which the Buyer has paid the subscription fee.

7. Price

• All prices of Goods, Services, and Digital Content are stated in Euros and include value added tax (VAT), unless expressly provided otherwise.
• The price of Goods does not include costs of transport, delivery, or shipping. Such costs shall be added to the purchase price and shall be displayed prior to the submission of the order.
• The price of Goods does not include customs duties, which may arise in the event of delivery of Goods outside the customs territory of the European Union.
• Prices are not of predetermined validity and may be subject to change at any time. Change in price shall not affect orders for which the Company has already issued an Order Confirmation to the Buyer. In the event of a price change occurring between the placement of the order and the issuance of the Order Confirmation, the Company shall allow the Buyer to withdraw from the order with a refund of any purchase price already paid or shall offer the Buyer a mutually acceptable solution.
• Prices apply in the event of payment using one of the payment methods provided for under these Terms & Conditions.

8. Payment Methods

The Buyer may pay for Goods, Services and Digital Content using one of the following payment methods:

• bank transfer to the Company’s transaction account;
• debit or credit card (whereby the Company accepts payments using the following online-enabled payment cards: BA, Maestro, MasterCard, and Visa – the »Payment Card«), via an external payment service provider;
• Google Pay or Apple Pay, via an external payment service provider.

The Company shall indicate in the Online Store if only certain payment methods are available for specific Goods, Services, or Digital Content.

In order to minimise a risk of unauthorised access to the highest possible level, the Company shall encrypt the User’s Payment Card details. Upon receipt of the User’s order, the Company shall submit a request for pre-authorisation of the User’s Payment Card in order to secure the funds necessary for a completion of the transaction. The Company shall charge the User’s Payment Card once the User authorises the online payment, unless otherwise provided in these Terms & Conditions.

Payment Cards are subject to verification and authorisation by the card issuer. If the Payment Card issuer does not approve the payment, the Company shall not conclude a contract with the User. In such case, the Company shall bear no liability whatsoever towards the User.

In exceptional cases, (partial) payment for Goods, Services, and Digital Content may also be made using a credit note issued by the Company to the User. The User may utilise such credit note exclusively in a single transaction. Any remaining balance between the value of the credit note and the purchase amount shall not be carried forward, shall not be payable in cash, and shall not be applied to future purchases.

9. Invoicing

The Company shall issue an invoice to the Buyer for the Goods, Services or Digital Content in electronic form. The Company shall send the invoice to the email address provided by the Buyer at the time of placing the order.

10. Terms and Timeframe for Dispatching the Goods

• The Company shall deliver the Goods to the delivery address specified by the Buyer in their order. The Buyer shall bear responsibility that the delivery address information is accurate and up to date.
• The timeframe within which the Company dispatches the purchased Goods depends on the selected payment method. In the case of payment by Payment Card and payment via Google Pay or Apple Pay, the Company shall dispatch the purchased Goods no later than within 3 (three) business days following the Order Confirmation. In the case of payment by bank transfer to the Company’s transaction account, the Company shall dispatch the purchased Goods no later than within 3 (three) business days after receipt of payment into the Company’s transaction account.
• If the Company does not receive the Buyer’s payment by bank transfer to its transaction account within 10 (ten) business days following the Order Confirmation, the Company shall be entitled to withdraw from the contract. The Company shall notify the Buyer of such withdrawal by electronic communication. Upon such notification, the Company shall no longer be obliged to deliver the Goods, and the Buyer shall no longer be obliged to pay for the Goods.
• The Company shall deliver the Goods via its contractual delivery partners. The Company shall inform the Buyer that the purchased Goods have been handed over to the delivery partner. Any further communication regarding the delivery process and alternative collection options shall be the responsibility of the respective delivery partner.
• If the delivery is unsuccessful and the purchased Goods are returned to the Company, the Company shall send the Buyer an electronic communication with instructions on the procedure for re-delivery. If the Buyer does not agree to the conditions of re-delivery or fails to respond to such communication within 30 (thirty) days, the Company shall deem the Buyer to have withdrawn from the contract. The Company shall notify the Buyer of termination of the contract by electronic communication. As a result of such termination, the Company shall refund to the Buyer, within 14 (fourteen) days following the electronic communication, the full amount received under the contract, less the costs of transport, delivery, or shipping.
• Although the Company shall at all times use its best endeavours to fulfill all contracts for the purchase of Goods, exceptional circumstances may occur (e.g. at the time of Order Confirmation, the ordering system is not synchronised with the inventory management system…) due to which the Company is unable to deliver the Goods despite having already issued an Order Confirmation. The Company shall notify the Buyer of the occurrence of such exceptional circumstances immediately upon becoming aware thereof. In such case, the Company may withdraw from the contract in whole or in part and shall not be obliged to deliver the Goods forming part of the Buyer’s order that are affected by such withdrawal. If the Buyer has already made payment, the Company shall refund the full amount received under the contract. In such circumstances, the Company shall not be liable for any damage that may be incurred by the Buyer or any third party in connection therewith. The Company shall not be entitled to withdraw from the contract if it has already notified the Buyer that the Goods have been handed over to the contractual delivery partner.

11. Terms and Timeframe for Performance of Services

• The Company shall perform the Services offered and sold in its Online Store within the timeframe, at the location and in the manner specified in the description of each individual Service in the Online Store or in accordance with any agreement concluded between the Contracting parties.
• Services in the form of courses, whether conducted as »in person« courses, online courses, or a combination thereof, shall be governed by separate general terms and conditions adopted by the Company for each individual course. This shall also apply to the regulation of the right of withdrawal from a contract for the provision of a course concluded via the Online Store, which is otherwise governed by Article 16 of these Terms & Conditions.
• For »in-person« events, the Company shall send the Buyer an admission ticket by electronic communication no later than one day prior to the event.
• For online events, the Company shall provide the Buyer with an access link to the event. The timeframe within which the Company sends the access link depends on the selected payment method. In the case of payment by Payment Card or via Google Pay or Apple Pay, the Company shall send the access link no later than within 3 (three) business days following the Order Confirmation. In the case of payment by bank transfer to the Company’s transaction account, the Company shall send the access link no later than within 3 (three) business days after receipt of payment into the Company’s transaction account.
• If the Company does not receive the Buyer’s payment by bank transfer to its transaction account within 3 (three) days following the Order Confirmation for the provision of Services in the form of an event (whether an »in-person« event or an online event), or by the day prior to the event where less than 3 (three) days remain between the Order Confirmation and the event, the Company shall be entitled to withdraw from the contract. The Company shall notify the Buyer of such withdrawal by electronic communication. Upon such notification, the Company shall no longer be obliged to provide access to the »in person« or online event, and the Buyer shall no longer be obliged to pay for such Service.
• The Company reserves the right to amend the event programme, the date, or the location of an event. In such case, the Buyer shall be entitled to withdraw from the contract within 8 (eight) days of being notified of the amended programme, date, or location of the event. In such case, the Company shall refund the Buyer the full amount received under the contract within 14 (fourteen) days of receipt of the Buyer’s notice of withdrawal.
• In the event of Force Majeure and in the event of sudden illness of the main performer of the event, the Company reserves the right to cancel the event. Where reasonably possible, the Company shall notify the Buyer of such cancellation without undue delay. In such case, the contract shall be deemed terminated, and the Company shall refund to the Buyer the full amount received under the contract within 14 (fourteen) days following the event cancellation notice and within 14 (fourteen) days after the cessation of the Force Majeure event respectively.

12. Terms and Timeframe for Delivery of Digital Content

12.1 Terms of Delivery of Digital Content

• The Company shall deliver each individual item of Digital Content by enabling the Buyer to access the purchased Digital Content via Buyer’s User Account.
• The Buyer may access the purchased Digital Content only if third-party cookies are enabled. The Buyer acknowledges that the Company cannot ensure access to the purchased Digital Content if the Buyer fails to enable or accept third-party cookies.
• The Buyer shall not transfer, disclose, or otherwise make the purchased Digital Content available to any third party.

12.2 Timeframe for Delivery of Digital Content

• Unless otherwise provided in these Terms & Conditions, the Company shall enable the Buyer to access the Digital Content no later than within 3 (three) business days following receipt of payment, by activating access to the purchased Digital Content in the Buyer’s User Account. The Company shall notify the Buyer by electronic communication of receipt of payment for the Digital Content and of the time at which access to the purchased Digital Content will be enabled.
• If the Company fails to notify the Buyer that payment has been received and when access to the purchased Digital Content will be enabled, the Buyer shall promptly notify the Company that such notice has not been received. If the Buyer has paid for the Digital Content, the Company shall enable access to the Digital Content without undue delay or within a timeframe expressly agreed with the Buyer.
• If the Company fails to enable access to the purchased Digital Content within the additionally agreed timeframe referred to in the preceding paragraph, and such failure is not attributable to the Buyer, the Buyer shall be entitled to withdraw from the contract for the supply of Digital Content.
• The Buyer may immediately withdraw from the Digital Content supply contract:
  • if the Company declares, or it is otherwise evident from the circumstances, that the Company will not supply the Digital Content; or
  • if, prior to the conclusion of the Digital Content supply contract, the Buyer has informed the Company that the delivery time specified in the contract or in these Terms & Conditions is essential for the Buyer, and the Company fails to enable access to the Digital Content by such time or within such period.
• The Buyer shall exercise the right of withdrawal by means of an electronic communication addressed to the Company, declaring withdrawal from the contract. In the event of withdrawal, the Buyer shall have the rights as set out in Article 20.2.2 of these Terms & Conditions.

13. OM App (Subscription-Based Digital Content)

General

• The OM App is Subscription-Based Digital Content providing comprehensive support to individuals in their spiritual practice and is designed for use on mobile devices such as smartphones and tablets operating on the iOS or Android operating systems. The Company does not warrant the functionality, availability, or provision of technical support for the OM App Digital Content on mobile devices using other operating systems.
• The OM App enables access to Digital Content also without an internet connection (offline mode). In order to use this functionality, the Buyer must first download the Digital Content to their mobile device while an active internet connection is available. Such downloaded Digital Content shall be accessible within the application for a period of 14 (fourteen) days and, for copyright protection purposes, shall be accessible exclusively within the application, without the possibility of transfer to other devices or media. The Company shall not be liable for any unavailability of content resulting from insufficient device storage space or deletion of the application by the Buyer.

Special Delivery Conditions

Access to the OM App Digital Content is subject to the installation and use of the dedicated OM App mobile application, which is available on Google Play, the digital distribution platform for Android devices, and on the App Store, Apple’s digital distribution platform for applications exclusively intended for Apple devices. The User is responsible for ensuring an appropriate Digital Environment, including an up-to-date version of the operating system that supports the operation of the OM App.

Subscription Plans

Within the OM App, the Company offers 3 (three) levels of access, i.e., 3 (three) subscription plans, which differ in the scope of content provided, as follows:

• Level 1 or Subscription plan 1 provides access to a collection of meditations categorized by field and to meditation programs.
• Level 2 or Subscription plan 2 provides access to Level 1 content and additional access to the Oracle, i.e., Points in Time and Guidance of the Month.
• Level 3 or Subscription plan 3 provides access to Level 2 content and additional access to content-based programs and a collection of advanced meditations.

Prices for individual subscription plans within the OM App are set out in the Online Store. Notwithstanding any changes to the prices of subscription plans in the Online Store, the price applicable at the time of the conclusion of the OM App Digital Content supply contract shall remain in effect for the Buyer throughout the entire duration of the subscription relationship. In the event that the OM App Digital Content supply contract is terminated for any reason and the Buyer enters into a new OM App Digital Content supply contract, the prices set out in the Online Store on the date of the conclusion of the new contract shall apply.

The Buyer shall have access solely to the Digital Content included in the purchased OM App subscription plan and only for the period for which the subscription fee has been paid.

Statements in the Ordering Process

In the purchase process of the selected OM App subscription plan, the Buyer must expressly consent (i) to the commencement of performance of the Digital Content supply contract during the withdrawal period, and (ii) to the consequent loss of the right of withdrawal from this distance contract. Upon Order Confirmation, the Company shall immediately enable access to the purchased OM App subscription plan and notify the Buyer by electronic communication that access to the Digital Content is available.

Subscription and Limited Payment Methods

• The Company provides access to the OM App content against payment of a subscription fee. The subscription fee is payable in advance. In the purchase process, the User may choose between monthly subscription payments (»Monthly Subscription«) and annual subscription payments (»Annual Subscription«).
• The subscription fee may only be paid by Payment Card, Google Pay, or Apple Pay, all of which must support recurring payments.
• Regardless of whether the User selects a monthly or annual subscription payment, the initial subscription fee shall be paid on the date of the conclusion of the OM App Digital Content supply contract. Recurring payments of the Monthly Subscription shall be processed on the day of the month numerically corresponding to the day on which the initial Monthly Subscription payment was made. If the initial Monthly Subscription payment was made on the 31st day of the month, subsequent Monthly Subscription payments in months with fewer than 31 days shall be processed on the final day of such months, regardless of the numerical correspondence of the day. Recurring payments of the Annual Subscription shall be processed on day and month of the year numerically corresponding to the day and month on which the initial Annual Subscription payment was made. If the initial Annual Subscription payment was made on 29th February, subsequent Annual Subscription payments shall be processed on the final day of February.
• The Company shall be charging the Buyer for the Monthly Subscription payment without prior notice of the charge until the Buyer terminates the OM App Digital Content supply contract. Prior to charging the Annual Subscription payment, the Company shall notify the Buyer by electronic communication that the period for which the Annual Subscription was paid is expiring, and that the Buyer will be charged for the Annual Subscription for the subsequent year unless the Buyer terminates the OM App Digital Content supply contract before the expiry of the period, for which the Annual Subscription has been paid.

Failed Recurring Payment

In the event that the payment for an individual (Monthly or Annual) Subscription is declined, the Company shall notify the Buyer of the failed charge via electronic communication and request that the Buyer ensures that sufficient funds are available on the selected payment method, within next 3 (three) days, or, within the same period, provides an alternative payment method in their User Account. During this period, the Company shall restrict the Buyer’s access to the content of the selected OM App subscription plan. In the event that the re-charge is also unsuccessful, the OM App Digital Content supply contract shall be deemed terminated, and all obligations of the Contracting Parties shall cease. The Buyer may regain access to the OM App Digital Content by making a new purchase of the selected OM App subscription plan, subject to the prices listed in the Online Store on the date of the conclusion of the new OM App Digital Content supply contract.

Switching Between OM App Subscription Plans

• The Buyer may, at any time during the subscription period, upgrade to a higher-level subscription plan (»Upgrade«). An Upgrade is carried out by the Buyer purchasing the Digital Content of the selected higher-level OM App subscription plan, whereby the Company shall take into account the unused portion of the lower-level subscription plan when calculating the subscription fee for the first period of the upgraded subscription plan. The Company shall grant the Buyer access to the higher-level subscription plan immediately upon purchase. The applicable prices for the upgraded subscription plan shall be the prices set out in the Online Store on the date of the conclusion of the new OM App Digital Content supply contract.
• The Buyer may select a lower-level subscription plan by terminating the OM App Digital Content supply contract in accordance with provisions of Article 13(17) of these Terms & Conditions and by making a new purchase of a lower-level OM App subscription plan.
• When upgrading a subscription plan, the Buyer may change the period for which the subscription fee is paid in advance; however, only a change from a Monthly Subscription to an Annual Subscription is permitted. A change in the opposite direction is not permitted.

Temporary or Permanent Restriction of Access to Digital Content OM App

In the event of serious breaches of the OM App user conduct rules, the Company shall issue a warning to the Buyer and may temporarily suspend the Buyer’s access to the OM App Digital Content. In cases of gross misconduct and multiple or repeated breaches of the OM App user conduct rules, the Company reserves the right to unilaterally terminate the Digital Content supply contract, without the Buyer’s right to reimbursement of the subscription fee for the used period.

Termination of the OM App Digital Content Supply Contract

The Buyer may terminate the OM App Digital Content supply contract at any time. This is done by unsubscribing from the OM App Digital Content in their User Account. In such event, the Buyer shall retain access to the selected OM App subscription plan until the expiry of the period for which the subscription fee has been paid. Upon the expiry of this period, the Company shall no longer provide the Buyer with access to the content of the selected OM App subscription plan, and the Buyer shall no longer be obligated to pay the subscription fee.

14. Continuous Supply of Digital Content and Modifications to Digital Content

• The Company shall ensure access to the purchased Digital Content for the entire period agreed upon in the Digital Content supply contract.
• The Company shall not be liable for the failure to supply the agreed Digital Content in the event of reasons on the part of the Buyer (such as issues within the Buyer’s Digital Environment), in the event of electronic communication network outages, power outages, other outages, errors, or technical malfunctions, nor in the event of Force Majeure.
• The Company reserves the right to temporarily suspend the supply of Digital Content in the event of maintenance of the Website and related web and mobile applications, as well as in the case of upgrades or replacement of software. In such cases, the Company shall notify the Buyer in advance of the reason for temporary suspension of the Digital Content supply and the estimated duration of said suspension. In any event, the Company shall use its best efforts to ensure that such suspension is kept as short as possible. The Company shall bear no liability toward the Buyer for any temporary interruption in the supply of Digital Content within the meaning of this provision.
• Upon the conclusion of the Digital Content supply contract, the Company shall inform the Buyer of any planned modifications to Digital Content to be carried out during the performance of the contract at no additional cost to the Buyer. As part of the modifications to the Digital Content, the Company reserves the right to remove parts of the Digital Content that are no longer relevant and replace them with new parts of the Digital Content. In the event of such modifications, the Buyer shall not have the right to withdraw from the Digital Content supply contract.

15. Transfer of Risk

• All risks relating to the Goods shall pass from the Company to the Buyer on the date of delivery of the Goods to the Buyer or to a third party, other than the carrier, designated by the Buyer for this purpose.
• If the Goods are lost or damaged during delivery, the Company shall supply the Buyer with new or undamaged Goods. If such Goods are no longer available in stock, the Company shall offer the Buyer an alternative solution; if such solution is not acceptable to the Buyer, the Buyer shall have the right to withdraw from the contract and request a refund of the full amount paid under the contract.

16. Right of Withdrawal from a Contract Concluded via the Online Store

• The Buyer shall have the right to withdraw from the contract for the supply of Goods concluded via the Online Store within 14 (fourteen) days without being required to give any reason for such decision.
• The 14-day (fourteen-day) withdrawal period shall commence on the date of delivery of the Goods. This shall be the day on which the Buyer or a third party other than the carrier designated by the Buyer, acquires physical possession (i) of the Goods or (ii) of the last item of the Goods, where the subject matter of the contract consists of multiple items ordered by the Buyer in a single order and delivered separately, or (iii) of the last consignment or piece, where delivery of the Goods consists of multiple consignment or pieces, or (iv) of the first item, where the delivery of the Goods is carried out regularly over a defined period.
• The Buyer shall not have the right to withdraw from a contract for the supply of (i) Goods manufactured according to the Buyer’s specifications or clearly personalised; (ii) Goods which are liable to deteriorate or expire rapidly; (iii) sealed audio or video recordings or computer software if the Buyer has unsealed them after delivery; and (iv) sealed Goods which are not suitable for return due to health protection or hygiene reasons, if the seal has been broken after delivery.
• The Buyer shall have the right to withdraw from a contract for the provision of Services (whether an »in-person« event or an online event) concluded via the Online Store no later than 7 (seven) days prior to the event, irrespective of the date of purchase. After this period, withdrawal shall no longer be possible. After such time, the Company would be unable, or only with significant difficulty, to reallocate or fill the capacity reserved by the Buyer in the event of withdrawal from a distance contract.
• The Buyer shall not have the right to withdraw from the Digital Content supply contract concluded via the Online Store. In the process of purchasing Digital Content in the Online Store, the Buyer must explicitly indicate their consent (i) to the commencement of performance of the Digital Content supply contract during the withdrawal period, and (ii) to the consequent loss of the right of withdrawal from this distance contract. If the Buyer does not agree to the abovementioned statements, the purchase of Digital Content in the Online Store shall not be possible.
• The Buyer shall exercise the right of withdrawal in accordance with this Article by providing the Company with an unequivocal statement declaring withdrawal from the contract. For this purpose, the Buyer may use the model withdrawal form set out in Annex 1, which forms an integral part of these Terms & Conditions, and submit it to the Company either by post or by electronic communication. The Buyer shall be deemed to have exercised the right of withdrawal in due time if, in the case of Goods, the notice of withdrawal is sent before the expiry of the 14-day withdrawal period, and in the case of Service »event« (whether »in-person« or online), if such notice is sent no later than 7 (seven) days prior to the event.
• Information relating to the exercise of the Buyer’s right of withdrawal from a contract for the supply of Goods and from a contract for the provision of Service »event« is set out in Annex 2, which forms an integral part of these Terms & Conditions.

17. Effects of Withdrawal from a Contract Concluded via the Online Store

• In the event of withdrawal from the contract, concluded via the Online Store, the Buyer shall return the Goods to the Company within 14 (fourteen) days from the notification of withdrawal. The Buyer shall return the Goods in the condition in which they were received, together with all packaging, instructions and other accompanying documentation, if such items were supplied with the Goods.
• The Buyer shall be deemed to have fulfilled this obligation in a timely manner if the Goods are dispatched prior to the expiry of the 14-day period.
• The Buyer shall bear the direct costs of returning the Goods.
• The Buyer shall be liable for any diminished value of the Goods resulting from handling other than that which is necessary to establish the nature, characteristics, and functioning of the Goods. In other words, the Buyer may exercise the right of withdrawal only in respect of Goods returned in the condition in which they were received. The Company shall not refund amounts paid for Goods whose value has been diminished due to handling beyond what is necessary to determine the nature, characteristics, and functioning of the Goods (e.g., if the product was used more than just once upon opening).
• The Company shall reimburse to the Buyer for all payments received under the contract, including the costs of delivery of the Goods (excluding any supplementary costs resulting from the Buyer’s choice of a type of delivery other than the least expensive standard delivery offered by the Company, such as express delivery). The Company shall use the same payment method for the reimbursement as the Buyer used for the purchase of Goods. Where the Buyer did not make the payment from their own transaction account, the Buyer shall provide, together with the notice of withdrawal, the details of the transaction account to which the reimbursement is to be made. The Buyer shall not incur any fees as a result of such reimbursement.
• The Company reserves the right to withhold reimbursement until it has received the returned Goods or until the Buyer has supplied evidence of having sent back the Goods.

18. Guarantee of Conformity of Goods and Buyer’s Remedies in the Event of Lack of Conformity

• The Company guarantees the conformity of Goods delivered and shall be liable for any lack of conformity of Goods existing at the time when Goods were delivered and which becomes apparent within 2 (two) years as of time of delivery. Any lack of conformity of Goods shall be presumed to have existed at the time when the Goods were delivered, if it becomes apparent within a period of one year from the time when Goods were delivered, unless the Company proves otherwise, or the presumption is incompatible with the nature of Goods or the nature of the lack of conformity.
• The Buyer shall notify the Company of the lack of conformity of Goods immediately, but no later than within two months of the date on which the Buyer detected such lack of conformity, otherwise the Buyer shall lose their rights under the guarantee for conformity of Goods. In the notification of lack of conformity of Goods, the Buyer shall precisely describe the lack of conformity and may attach to the notification a photo of Goods lacking conformity. In the notification of lack of conformity, the Buyer shall also specify which remedy they exercise. The Buyer shall send the notification of lack of conformity by mail to the Company’s address or by electronic communication to the Company’s e-mail address as set out in the first paragraph of Article 3 of these Terms & Conditions; alternatively, the Buyer may give the notification to the Company in person. In this case, the Company shall issue the Buyer a certificate confirming the notification of a lack of conformity.
• At the Company’s request, the Buyer shall allow the Company to inspect the Goods regarding which the Buyer invokes a lack of conformity. In the event that the Company disagrees with the Buyer as to the existence of lack of conformity of Goods, the Company shall notify the Buyer within 8 (eight) days after receiving the notification of the lack of conformity of Goods.
• In the case of lack of conformity of Goods of which the Buyer notified the Company in due time, the Buyer shall be entitled (i) to have Goods brought into conformity free of charge; (ii) to receive a proportionate reduction in the price; or (iii) to withdraw from the contract, all subject to the conditions and in order, set out below.
• In any event, the Buyer shall also be entitled to claim damages from the Company, in particular reimbursement of costs of material, spare parts, labour, transfer and transport of Goods incurred as a result of the exercise of the remedy for a lack of conformity.
• The Buyer shall lose the right to avail of remedies for a lack of conformity and the right to claim damages within two years from the date on which the Buyer notified the Company of a lack of conformity of Goods.

18.1 Remedy to Bring the Goods into Conformity

• In the event of a lack of conformity of Goods, the Buyer shall be entitled to have the Goods brought into conformity free of charge. The Buyer shall be entitled to choose between (i) repair of the Goods and (ii) replacement of the Goods with new, non-defective Goods.
• The Company shall bring the Goods into conformity within a reasonable time after the notification of the lack of conformity of the Goods, which shall not exceed 30 days. The Company may extend this period where the nature and complexity of the Goods, the nature and severity of the lack of conformity and the effort required to bring the Goods into conformity so require, but not more than 15 days. In the event that an extension of time is required to bring the Goods into conformity, the Company shall notify the Buyer of the number of days for the extension of time and the reasons for the extension of time before the expiry of the initial time period for bringing the Goods into conformity.
• The Buyer shall not have the right to choose between the repair of Goods and replacement of Goods with new, non-defective Goods if:
  • it is impossible to execute the chosen remedy, or
  • compared to the other remedy, the chosen remedy would impose disproportionate costs on the Company.
  In this context, all the circumstances shall be taken into account, in particular the value the Goods would have had if there were no lack of conformity, the significance of the lack of conformity and whether an alternative remedy could be provided without significant inconvenience to the Buyer.
• The Company shall be entitled to reject Buyer’s claim to bring the Goods into conformity if repair and replacement are impossible or would impose disproportionate costs on the Company, taking into account all the circumstances including those mentioned in the preceding paragraph.
• In the event of repair and replacement of the Goods the Buyer shall make the Goods available to the Company. In the case of replacement of the Goods the Company shall take back the purchased Goods at the Company’s expense. Such costs shall include the cost, if any, of the removal of the non-conforming Goods and the installation of the replacement Goods or repaired Goods or bearing the cost of that removal and new installation.

18.2 Price Reduction and Withdrawal from the Contract

The Buyer shall be entitled either to a proportionate reduction in price or withdrawal from the contract if:

• the Company has failed to repair or replace the Goods in accordance with these Terms & Conditions or has rejected the Buyer’s claim to bring Goods into conformity in accordance with fourth paragraph of Article 18.1 of these Terms & Conditions; or
• a lack of conformity appears despite the Company’s attempt to bring the Goods into conformity; or
• the lack of conformity is of such a serious nature as to justify an immediate price reduction or withdrawal from the contract; or
• the Company has declared or it is clear from the circumstances that the Company will not bring the Goods into conformity within a reasonable time or without significant inconvenience for the Buyer.

The Buyer may in any event withdraw from the contract if the lack of conformity of Goods occurs within less than 30 days of delivery of Goods.

The Buyer shall not have the right to withdraw from the contract in the event that the lack of conformity of Goods is minor. It is on the Company to prove that the lack of conformity of Goods is minor.

18.3 Legal Consequences of the Price Reduction

• In the case of a remedy for a reduction in price, the reduction in price shall be proportionate to the decrease in the value of the Goods which were supplied to the Buyer compared to the value that the Goods would have if they were in conformity.
• The Company shall reimburse the proportionate part of the price without undue delay and in any event within 8 (eight) days as of the date on which the Company was notified of Buyer’s decision to invoke the right for a price reduction.

18.4 Exercise of the Right of Withdrawal and Its Legal Consequences

• The Buyer shall exercise the right of withdrawal from the contract by means of a statement to the Company expressing the decision to withdraw from the contract. In the case of withdrawal, the Buyer shall return the Goods to the Company; the costs of returning the Goods shall be borne by the Company.
• In the event of withdrawal from the Contract, the Company shall reimburse to the Buyer all the amounts paid immediately, but no later than 8 (eight) days after receipt of the Goods or evidence that the Buyer has sent back the Goods.

19. Buyer’s Remedies in the Case of Irregularities in the Performance of Services

• In the case of irregularities in the performance of Services, the provisions governing the lack of conformity of the Goods shall apply accordingly.
• A Service shall not be deemed to lack conformity if it meets the subjective requirements for conformity of the Service but fails to meet the Buyer’s subjective expectations of the Service, including the location, timing and other modalities of a performance of the Service.
• Depending on the nature of the Service provided by the Company, in the case of irregularities at the performance of the Services the Buyer shall have the right to:
  • require the rectification of irregularities of the Service, free of charge, if the nature of the Service so permits; or
  • request the Service to be performed again, if and as the nature of the Service so permits; or
  • require a reimbursement of a part of the price in proportion to the irregularities in the performance of the Service; or
  • withdraw from the contract and claim reimbursement of the amounts paid under the contract.

20. Guarantee of Conformity of Digital Content and Buyer’s Remedies in the Event of Lack of Conformity

• Considering the nature of Digital Content that is subject of these Terms & Conditions, the Company guarantees the compliance of the Digital Content throughout the period during which it supplies the Digital Content to the Buyer pursuant to Digital Content supply contract; the Company shall be liable for any lack of conformity of the supplied Digital Content. The Company shall ensure that the Buyer is informed of and supplied with updates, including security updates, that are necessary to keep the Digital Content in conformity with the contract for the supply of Digital Content.
• The Company shall not be liable for the conformity of the Digital Content if the Buyer’s Digital Environment is incompatible with the technical requirements for the Digital Content that the Company informed the Buyer about prior to the conclusion of the Digital Content supply contract. The Company shall inform the Buyer of their duty to co-operate with the Company to the extent reasonably possible and necessary to ascertain whether the cause of the lack of conformity of the Digital Content lay the Buyer’s Digital Environment. If in such circumstances the Buyer fails to cooperate with the Company, the Buyer shall bear the burden of proof with regard to whether the lack of conformity exists. The Company shall not be liable for any lack of conformity of the Digital Content resulting solely from the lack of the relevant update, provided that (i) the Company informed the Buyer about the availability of the update and the consequences of the failure of the Buyer to install it; and (ii) the failure of the Buyer to install or the incorrect installation by the Buyer of the update was not due to shortcomings in the installation instructions provided by the Company.
• The Buyer is entitled to remedies for a lack of conformity of the Digital Content also in the event that the use of the Digital Content is prevented or limited by a restriction resulting from a violation of any right of a third party, in particular intellectual property rights.
• In the case of a lack of conformity of the Digital Content, the Buyer shall be entitled (i) to have the Digital Content brought into conformity, (ii) to receive a proportionate reduction in the price, or (iii) to withdraw from the contract, under the conditions set out below.
• In any event, the Buyer shall also be entitled to claim damages from the Company, in particular if the supplied Digital Content has caused damage to the Buyer’s hardware or other Digital Content and the damage is not caused by the Buyer’s act or omission. The general rules on liability for damages shall apply to the damage claim.
• The Buyer shall lose their right to avail of remedies for a lack of conformity and the right to claim damages within two years from the date on which the Buyer notified the Company of the lack of conformity of the Digital Content.

20.1 Remedy to Bring the Digital Content into Conformity

• The Buyer shall be entitled to have the Digital Content brought into conformity, unless this would be impossible or would impose costs on the Company that would be disproportionate, taking into account all the circumstances of the case, including the value the Digital Content would have if there were no lack of conformity and the significance of the lack of conformity.
• The Company shall bring the Digital Content into conformity within a reasonable time from the time the Buyer has notified the Company about the lack of conformity, free of charge and without any significant inconvenience to the Buyer, taking account of the nature of the Digital Content and the purpose for which the Buyer required the Digital Content.

20.2 Price Reduction or Withdrawal from the Contract

The Buyer shall be entitled either to a proportionate reduction of the price where the Digital Content is supplied in exchange for a payment of a price, or to withdrawal from the contract in any of the following cases:

• the remedy to bring the Digital Content into conformity is impossible or disproportionate in accordance with first paragraph of Article 20.1 of these Terms & Conditions; or
• the Company has not brought the Digital Content into conformity in accordance with second paragraph of Article 20.1 of these Terms & Conditions; or
• a lack of conformity appears despite the Company’s attempt to bring the Digital Content into conformity;
• the lack of conformity is of such a serious nature as to justify an immediate price reduction or withdrawal from the contract; or
• the Company has declared, or it is clear from the circumstances, that the Company will not bring the Digital Content into conformity within a reasonable time, or without significant inconvenience for the Buyer.

The Buyer shall not have the right to withdraw from the Digital Content supply contract, where the Digital Content is supplied in exchange for a payment of a price in the event that the lack of conformity of the Digital Content is minor. It is on the Company to prove that the lack of conformity of the Digital Content is minor.

It shall be deemed that the Digital Content was not in conformity since the day, when the Buyer has notified the Company of a lack of conformity.

20.2.1 Legal Consequences of the Price Reduction

• In case of a remedy for a reduction in price, the reduction in price shall be proportionate to the decrease in the value of the Digital Content which was supplied to the Buyer compared to the value that the Digital Content would have if it were in conformity.
• Where the Digital Content supply contract stipulates that the Digital Content shall be supplied over a period of time in exchange for the payment of a price, the reduction in price shall apply to the period of time during which the Digital Content was not in conformity.
• The Company shall reimburse the proportional part of the price without undue delay and, in any event, within 14 (fourteen) days of the date on which the Company was notified of the Buyer’s decision to invoke the right for a price reduction.
• The Company shall carry out the reimbursement using the same payment method as used by the Buyer to pay for the Digital Content, unless the Buyer expressly agrees to a different payment method and the Buyer does not incur any fees because of such reimbursement. The Company shall not impose any fee on the Buyer in respect of the reimbursement.

20.2.2 Exercise of the Right of Withdrawal from the Contract and Legal Consequences

• The Buyer shall exercise the right of withdrawal from the contract by means of a statement to the Company expressing the decision to withdraw from the Digital Content supply contract.
• In the event of withdrawal from the contract, the Company shall reimburse the Buyer all amounts paid under the Digital Content supply contract. However, this does not apply in cases where the contract provides for the supply of the Digital Content in exchange for a payment of a price and over a period of time, and the Digital Content had been in conformity for a period of time prior to the withdrawal from the contract. In such cases, the Company shall reimburse the Buyer only for the proportionate part of the price paid corresponding to the period of time during which the Digital Content was not in conformity, and any part of the price paid by the Buyer in advance for any period of the contract that would have remained had the Digital Content supply contract not been terminated.
• The Company shall reimburse the Buyer without undue delay, and, in any event, within 14 (fourteen) days of the date on which the Company was notified of the Buyer’s decision withdraw from the Digital Content supply contract.
• The Company shall carry out the reimbursement using the same payment method as used by the Buyer to pay for the Digital Content, unless the Buyer expressly agrees to a different payment method and the Buyer does not incur any fees as a result of such reimbursement. The Company shall not impose any fee on the Buyer in respect of the reimbursement.
• After withdrawal from the Digital Content supply contract, the Company shall restrict the Buyer’s access to and any further use of the Digital Content, in respect of which the Buyer has exercised the right of withdrawal from the contract.
• After withdrawal from the Digital Content supply contract, the Buyer shall not use the Digital Content and shall not make it available to third parties.

21. Severability

If any provision of these Terms & Conditions is held to be invalid or unenforceable under any applicable law, regulation, ordinance, order or other legal principle, such provision shall be deemed to have been modified or deleted, but only to the extent necessary to comply with such law, regulation, ordinance, order or other legal principle, while the remaining provisions of these Terms & Conditions shall remain in full force and effect.

22. Complaints Procedure

• The Buyer may submit a complaint to the Company. The Company’s contact details are set out in the paragraph 1 of Article 3 of these Terms & Conditions.
• The European Commission provides platform for out-of-court dispute resolution. This enables the Buyer, under these Terms & Conditions, to resolve dispute relating to online purchases without recourse to judicial proceedings. The platform for out-of-court dispute resolution is available at https://consumer-redress.ec.europa.eu/index_en. Unless otherwise required by applicable law, the Company’s participation in out-of-court dispute resolutions with Buyers shall be voluntary.

23. Governing Law and Jurisdiction

• Contracts between the Company and the Buyer to which these Terms & Conditions apply shall be governed exclusively by the law of the Republic of Slovenia. The application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is hereby expressly excluded.
• A Buyer who is a consumer and has their habitual residence within the European Union shall enjoy the additional protection afforded to them by the mandatory provisions of the law of their country of residence.
• If any disputes arising in connection with the sale of Goods, Services, or Digital Content governed by these Terms & Conditions cannot be resolved amicably, the court in Ljubljana shall have jurisdiction over the settlement of such disputes. This choice of jurisdiction shall not deprive consumers of the protection afforded to them by mandatory legal provisions.

24. Final Provisions

• These Terms & Conditions are published on the Website. The same shall apply to any amendments or supplements to these Terms & Conditions.
• The obligation to notify of any amendments or supplements to these Terms & Conditions shall be deemed fulfilled by the publication of the new version of the Terms & Conditions on the Website. Amendments to the Terms & Conditions shall enter into force on the date of their publication on the Website.
• These Terms & Conditions shall enter into force on the date of their publication on the Website.

Annex 1: Model Withdrawal Form

Please complete this model withdrawal form and send it within 14 days of receipt of the Goods (in the event of withdrawal from a contract on the supply of Goods) or at least 7 days prior to the event (in the event of withdrawal from contract for the provision of Service »event«) to the address:

Oralie, storitve d.o.o., Leskoškova cesta 9c, 1000 Ljubljana, Slovenia, marked »Online Store«.

Buyer’s Information

Name and surname:

Address:

Telephone number and e-mail:

Bank account number:

Name of bank:

Product or Service (event)

Invoice number:

Order number:

Place and date:     Signature:

Annex 2: Information on Invoking the Buyer’s Right to Withdraw from the Contract

(valid for Goods and Service »event«)

Right of Withdrawal

The Buyer has the right to withdraw from the contract on the supply of Goods within 14 (fourteen) calendar days without giving any reason, and to withdraw from a contract for the provision of Service »event« without giving any reason at least 7 (seven) days prior to the event.

The withdrawal period shall expire 14 days after the date on which the Buyer or a third party other than the carrier designated by the Buyer, acquires physical possession (i) of the Goods or (ii) of the last item of the Goods, where the subject matter of the contract consists of multiple items ordered by the Buyer in a single order and delivered separately, or (iii) of the last consignment or piece, where delivery of the Goods consists of multiple consignment or pieces, or (iv) of the first item, where the delivery of the Goods is carried out regularly over a defined period.

To exercise the right of withdrawal, the Buyer must inform the company Oralie, storitve d.o.o., Leskoškova cesta 9c, 1000 Ljubljana (»Company«) of their decision to withdraw from the contract by an unequivocal statement (e.g., by a letter sent by post or by email). For this purpose, the Buyer may optionally use the attached model withdrawal form. The Buyer shall send their statement of withdrawal to Oralie, storitve d.o.o., Leskoškova cesta 9c, 1000 Ljubljana, or to the Company’s email address: info@tjasadorelay.com.

The Buyer may also electronically fill in and submit the withdrawal form on the Company’s Website at https://dorelay-staging.roakon.cloud/delivery-returns-forms. If the Buyer opts for this possibility, the Company shall immediately send the Buyer an acknowledgment of receipt of such withdrawal form on a durable medium via email.

In order for the withdrawal from the contract to take effect, it is sufficient for the Buyer to send the communication concerning the exercise of the right of withdrawal from a contract for the supply of Goods before the 14-day withdrawal period has expired, and the communication concerning the exercise of the right of withdrawal from contract for the provision of Service »event« at least 7 days prior to the event.

Effects of Withdrawal

If the Buyer withdraws from the contract, the Company shall reimburse all payments received under the contract, including the costs of delivery (with the exception of the supplementary costs resulting from the Buyer’s choice of a type of delivery other than the least expensive type of standard delivery offered by the Company), no later than 14 days from the date on which the Company was informed of the decision to withdraw.

The Company shall carry out such reimbursement using the same payment method as the Buyer used for the payment under the contract, unless otherwise expressly agreed; in any event, the Buyer shall not bear any fees as a result of such reimbursement.

The Company may withhold reimbursement until it has received the returned Goods or until the Buyer has supplied evidence of having sent back the Goods.

The Buyer shall send back the Goods without undue delay and in any event no later than 14 (fourteen) days from the day on which the Buyer communicated their withdrawal from the contract to the Company. The deadline is met if the Buyer sends back the Goods before the expiry of the 14-day period. The Buyer shall return the Goods to the address: Oralie, storitve d.o.o., Leskoškova cesta 9c, 1000 Ljubljana, marked »Online Store«.

The Buyer shall bear the direct costs of returning the Goods.

The Buyer is obligated to return the Goods in the same condition in which they were received, including all packaging, instructions and other documents, if provided with the Goods. The Buyer shall be liable for any diminished value of the Goods resulting from the handling of the Goods other than that which is necessary to establish the nature, characteristics, and functioning of the Goods.